betpor Privacy Policy

1. Who We Are

betpor operates the online betting and casino platform accessible at betpor.net ("the Platform"). In the context of this Privacy Policy, "betpor", "we", "us", and "our" refer to the operating entity responsible for the betpor platform and its data processing activities.

betpor acts as the data controller for personal data collected through the Platform. Where betpor engages third-party service providers to process data on our behalf — such as payment processors, game providers, or identity verification services — those parties act as data processors under written agreements with betpor.

For any privacy-related queries, contact betpor at: [email protected]

2. Personal Data We Collect

2.1 Registration Data

When you create a betpor account, we collect the personal information you provide during the registration process, which includes:

• Full legal name
• Date of birth
• Mobile number (Pakistani mobile numbers in 03XX-XXXXXXX format)
• Email address
• Residential address
• Preferred currency (PKR)

2.2 KYC Verification Data

To comply with our identity verification and age verification obligations, betpor collects:

• Copy of government-issued CNIC, passport, or other accepted identity document
• Proof of address documentation where required
• Source of funds documentation for transactions that trigger enhanced due diligence thresholds

2.3 Transaction Data

betpor records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method details (JazzCash account, Easypaisa number, bank account details), transaction timestamps, and associated balances.

2.4 Betting and Gaming Activity

betpor maintains records of all wagers placed, games played, stake amounts, game outcomes, bonus usage, and session data associated with your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Data

When you access betpor, we automatically collect certain technical information including your IP address, browser type and version, device type and operating system, referral URL, pages visited, session duration, and cookies or similar tracking identifiers. This data is used for security monitoring, fraud detection, and platform performance optimisation.

2.6 Communications Data

If you contact betpor's support team via live chat or email, we retain records of those communications including the content, timestamps, and any attachments provided.

3. How betpor Uses Your Personal Data

betpor uses the personal data collected for the following purposes:

4. Legal Basis for Processing

betpor processes personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil betpor's obligations under the Terms & Conditions you accepted at registration, including account management, payments, and game services.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations, age verification requirements, and regulatory reporting.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform performance, and responsible gaming oversight, where these interests do not override your privacy rights.
• Consent: Marketing communications and optional data processing activities are conducted only where you have provided explicit, freely given consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

5.1 Service Providers

betpor shares personal data with trusted third-party service providers who process data on our behalf under written data processing agreements. These include payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), identity verification providers, game providers, and IT infrastructure providers. These parties are contractually prohibited from using your data for any purpose other than providing the contracted service to betpor.

5.2 Legal and Regulatory Disclosure

betpor may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where required by law, court order, or regulatory directive. betpor will notify the affected user of such disclosure to the extent permitted by law.

5.3 No Sale of Personal Data

betpor does not sell, rent, or trade your personal data to any third party for their marketing or commercial purposes. This applies unconditionally — betpor's business model does not depend on monetising user data.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of betpor's business, personal data held by betpor may be transferred to the acquiring entity. In such an event, betpor will notify users via registered email or a prominent notice on the platform before data is transferred, and the receiving entity will be bound by privacy commitments equivalent to those in this policy.

6. Cookies and Tracking Technologies

betpor uses cookies and similar technologies to operate and improve the platform. The types of cookies used include:

• Strictly necessary cookies: Required for platform functionality, including session management, login authentication, and security. These cannot be disabled without impairing core platform functions.
• Performance cookies: Collect anonymous aggregate data about how users interact with the betpor platform to help us identify and resolve performance issues.
• Preference cookies: Remember your settings such as language preference, odds format, and display choices between sessions.
• Analytics cookies: Used to understand user behaviour patterns in aggregate to improve platform design and content. No personally identifiable data is passed to third-party analytics tools.

You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will affect your ability to use the betpor platform, including login functionality. betpor does not use third-party advertising cookies or behavioural tracking for external advertising networks.

7. Data Retention

betpor retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the duration of your account's active status, plus a minimum of 5 years following account closure for regulatory compliance purposes.
• KYC documents: Retained for a minimum of 5 years following account closure or the date of the last transaction, as required by applicable anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the transaction date for financial compliance purposes.
• Support communications: Retained for 2 years from the date of the interaction unless linked to an open dispute or regulatory inquiry.
• Technical logs: Retained for 12 months for security and fraud investigation purposes, then deleted or anonymised.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual.

8. Data Security

betpor implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your device and the betpor platform.
• Encrypted storage of sensitive personal data including KYC documents and payment details.
• Access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security assessments and monitoring for intrusion attempts or anomalous activity.
• Two-step verification available on all betpor accounts as an additional layer of login protection.

9. Your Privacy Rights

Subject to applicable law, you have the following rights with respect to your personal data held by betpor:

• Right of access: Request a copy of the personal data betpor holds about you.
• Right of rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where betpor no longer has a legal basis for retaining it. Note that this right may be limited by legal retention obligations described in section 7.
• Right to restriction: Request that betpor restricts processing of your data in specific circumstances while a dispute or verification is pending.
• Right to data portability: Request a machine-readable copy of the personal data you have provided to betpor in structured format.
• Right to object: Object to processing based on legitimate interests, including profiling for responsible gaming purposes, where you have grounds to do so.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact betpor at [email protected]. betpor will respond to verified requests within 30 days. We may request proof of identity before processing rights requests to protect against unauthorised access to another person's data.

10. Children's Privacy

The betpor platform is strictly for adults aged 18 and above. 18+ betpor does not knowingly collect personal data from individuals under 18 years of age. If we discover or are notified that an account holder is under 18, we will immediately:

1. Suspend the account and prevent further activity.
2. Return any deposited funds to the originating payment method.
3. Delete all personal data associated with the account within 30 days, subject to minimum legal retention requirements.

If you have reason to believe that a minor has registered on the betpor platform, please contact us immediately at [email protected].

11. International Data Transfers

betpor's platform infrastructure and some of its third-party service providers may be located outside Pakistan. Where personal data is transferred internationally, betpor takes steps to ensure that adequate protection is in place for that data, including reliance on standard contractual clauses, adequacy decisions, or equivalent safeguards where applicable.

By using the betpor platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions other than Pakistan. betpor will not transfer your data to jurisdictions that do not provide an adequate level of protection without implementing appropriate safeguards.

12. Changes to This Privacy Policy

betpor reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable law. When material changes are made, betpor will update the "Last Updated" date at the top of this page and, where the changes significantly affect your rights, notify you via your registered email address.

Continued use of the betpor platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.

13. Contact

For privacy-related queries, data subject rights requests, or to report a concern about betpor's data handling practices, please contact our team:

Email: [email protected]

betpor's English-language support team is available 24/7 via live chat on the platform. For formal data subject rights requests, written requests submitted to the support email address above are preferred to ensure a proper audit trail.